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FAQ

Register as a client

• How do I become a client?
• How do I change my contact information?
• What do I do if I forget my password?

To place bids and make purchases

• What types of auctions do you run?
• How do I place a bid?
• Which are the bid increments?
• How bidding takes form on Decorative sales
• What is an estimate?
• What is a maximum bid?
• What is a reserve price?
• How much is the commission fee?
• How many lots per hour do you sell at your auctions?
• Could there be changes in the catalogue texts? Sale room notices
• What is “Not allowed for export”?
• Are all defects on items visible on images and described in the catalogue?
• Is it possible to regret bids and purchases?
• Where may I read about your Conditions of purchase?

Payment and collection

• How do I pay for my purchases?
• How do I know that you have received money from my payment?
• Where and when do I collect my purchases?
• What happens if I do not pay for and collect my lots within eight business days?
• Is it possible for my representative / transport company to collect my purchases?

Transport

• How do I arrange transport?
• Is it possible for you to send me a package with my purchases?

Consigning with Uppsala Auktionskammare

• How to request a valuation, free of charge
• Do you provide home visits?
• Special consignments – how do they work?
• Who arrange transport when consigning with Uppsala Auktionskammare?
• When do I receive my money after the auction?
• What are your Conditions of sale?
• What types of auctions do you run?


Register as a client

• How do I become a client?
To register as a client is free of charge. You may register here online or visit one of our offices in Uppsala, Stockholm or Gothenburg.

To register – step by step
1. Click on Become Client.
2. Fill out all your personal and contact information and then click on Register.
3. After this you will receive an e-mail that contains a link which you have to click on in order to activate your registration. After this confirmation of your e-mail address, we will start to process your application.
If you do not receive an e-mail as described, please check your junk mail. You may either have entered an incorrect e-mail address, or the confirmation mail has been stopped by a spam-filter. 
4. When you are approved as a client, you will recieve a confirmation e-mail.
5. You are now a registered client and may log in.

• How do I change my contact information?
Under My pages and My settings you may change your information such as address and so forth. Your name, e-mail and company name cannot, due to safety reasons, be changed. Please contact us for these types of changes.

• What do I do if I forget my password?
Forgot your password? Click on this link and follow the instructions.


 To place bids and make purchases

• What types of auctions do you offer?
Important Sale
Decorative Sale

• How do I place a bid?
In order to place a bid you have to be a registered client.
How to bid at Important sales
How to bid at Decorative sales

• Which are the bid increments?

Current bid Increment
300 – 1.000 50 kr
1.000 – 2.000 100 kr
2.000 – 5.000 200 kr
5.000 – 10.000 500 kr
10.000 – 30.000 1.000 kr
30.000 – 100.000 2.000 kr
100.000 – 200.000 5.000 kr
200.000 – 400.000 10.000 kr
400.000 – 1.000.000 20.000 kr
1.000.000 – 2.000.000 50.000 kr
2.000.000 – 4.000.000 100.000 kr
4.000.000 – 200.000 kr

 

• How bidding is conducted in Decorative sales
As soon as the catalogue has been published on the internet you may place a bid. In order to place a bid you must be logged in. Bids may be placed directly on each lot in the online catalogue or through My Pages. Your bid will automatically be a maximum bid, that is as soon as you have placed a bid, our automatic biddingservice will secure the lot for you at the lowest price possible and in order by our bid increments. If someone places a higher bid than your maximum bid, you will receive an e-mail notification.

The bidding is always made according to our fixed intervals. However, you may place any bid of your choice. If nobody places a bid higher than your current bid, our automatic biddingservice will not place a higher bid for your account. That is, you may purchase the lot on a lower level than your maximum bid. The reserve price may also be lower than the estimate, but never higher than the lower estimate.

At the day of the auction at 10:00 am, the onlineauction with the open bidding procedure turns into a traditional saleroom auction. The open bidding procedure does not exist during the traditional auction. Your maximum bid will of course stay during this auction. You may also participate through our UAK Livebid service and by telephone. If two bidders place the same bid, the first bidder will be successful.

• What is an estimate?
An estimate is a price indication based on earlier sales. The estimate does not prohibit you from placing a bid of your choice. The hammerprice may be below or above the estimate. The hammerprice may also radically differ from the estimate.

• What is a maximum bid?
Your entered bid is a maximum bid, i.e. your bid is the highest amount (commission fees excluded) that you are willing to pay for a particular lot. When we execute a bid, we will try to secure the lot for you at the lowest price possible. That is, if no one is bidding against your bid there is always the possibility of you receiving the lot at a lower price than your maximum bid.

• What is a reserve price?
The reserve price is the lowest price a lot may be sold for. This price is stated in a consignment between Uppsala Auktionskammare and the consigner. The reserve price can never be higher than the lower estimate price.

• How many lots per hour do you sell at your auctions?

Important sales
The tempo is mainly corresponding to the number of persons bidding through telephone. Quite often we have bidders from all around the world that translates the bids during the auction which of course have an impact on the tempo of the sale. Also, the number of bidders through our Live bidding service through internet effect it as well. The Russian and Asian sale do usually have the slowest tempo. We calculate with an absolute minimum at 20 lots per hour and a maximum of ca. 150 lots per hour.

Decorative Sales
Our goal is to sell 150 lots per hour. Even though the number of telephone bidders are usually fewer on our Decorative sales than on our Important sales, the tempo may be well effected by the number of telephone bidders and the number of bidders through our UAK Livebid service on the internet.

• How much is the commission fee?
At all auctions our commission fee is 22,5% incl. VAT on the hammerprice. At our Decorative sales there is also a fee of 50 SEK incl. VAT per lot. Some works of art are sold with Artist’s Resale Right (Droite-de-suite). These items are marked with a D in the catalogue. For each of these items there will be an additional fee of 5% on the hammerprice.

• Could there be changes in the catalogue texts?
Changes (sale room notices) may be made until the auction takes place for a certain item. That is, alterations in the catalogue entry that occurs after the printed catalogue have been printed or after the online catalogue is published. All changes are notified at the object in the online catalogue. If you have registered a bid for a lot which receives a saleroom notice, an e-mail will notify you of the change. Please note that this does not remove your responsibility to examine the items. All items are sold “as is” and in accordance to our Terms & Conditions for buyers. Uppsala Auktionskammare may under no circumstances be held responsible if the saleroom notice does not reach you.

• What is “Not allowed for export”?
By Swedish law items of certain cultural values may not be exported. Certain museums are appointed to make so called pre-decisions of export issues at major Swedish auction houses. This information is normally given to us during the viewings, and will be posted in the saleroom and in the online catalogue as soon as they are received by us. If you have registered a bid for a lot which receives an export ban notice, an e-mail will notify you of the change. Uppsala Auktionskammare may under no circumstances be hold responsible if the notification of the export ban does not reach you. You may apply for permission to export items at Riksantikvarieämbetet, www.raa.se.

• Are all defects on items visible on pictures and described in the catalogue?
All images in the printed catalogue and on the online catalogue are only to be regarded as illustrations for your guidance. The images are under no circumstances ground for description or reclaims. The catalogue text is the only binding description.
At our Decorative sales catalogues, there is a Condition report tab at all lots with a condition report of the object.
At our Important sales there are no conditions described in the catalogue text. To order a condition report please send us an e-mail to mail@uppsalaauktion.se. Please do not forget to specify which lot numbers your requests concern.

• Is it possible to regret bids and purchases?
All purchases are legally binding and cannot be changed. Invoices cannot be transferred to another person, client or company.
Bids on the Important sale may be changed until two hours before the auction at My pages.
Bids on the Decorative sale may not be changed since the bidding is open and the auction ongoing at all times from the moment the catalogue is published.

• Where may I read your Terms and Conditions for buyers?
Our Terms & Conditions for buyers


Payment and collection

• How do I pay for my purchases?
After the auction you will receive an invoice by e-mail or to your postal address (if you do not have registered an e-mail address). You may also find your invoices at My pages. Payment and collection must be made within eight (8) business days at all our auctions. Please note that an additional fee of 2.2% is charged when using credit cards for payment. Non-Swedish credit cards are charged with 2.5 %. We do not accept cash nor American Express or Diners.

International Wire Transfer
Nordea Bank AB, 751 06 Uppsala, Sweden
Telephone no: +46 – 18 – 65 20 00
SWIFT: NDEASESS
Account #:  SE33 9500 0099 6026 0695 5025 (IBAN no)

• How do I know that you have received my payment?
At My pages all of your invoices are shown. As soon as we have received your payment, the status of your invoice will change to paid. Please note that it may take 2-4 business days before the money from your bank have reached us.

• Where and when do I collect my purchases?
As soon as we have received payment for your invoice you may collect your purchases. Collection can only be made at our office in Uppsala at Dragarbrunnsgatan 73. All purchases must be collected within eight (8) business days after auction.
Opening hours: Weekdays 1 pm – 5 pm.

• What happens if I do not pay for and collect my items within eight business days?

Important sales
After eight business days a storage fee of 50 SEK per lot (100 SEK for furniture and large items) and day is chargeable. If we cannot provide with storage due to upcoming auctions sold lots may, at the expense of the buyer, be transferred to the logistic company ArtMove in Stockholm. Interest of 8 % per month may also be charged for unpayed lots.

Decorative sales
All purchases must be collected within eight (8) business days after auction. After eight business days the logistic company ArtMove collects all lots, both paid and unpaid lots, and transfer them to their terminal in Stockholm. Please notice that they will charge you for the transport to Stockholm and above this also 50 SEK per auction lot (100 SEK for furniture and large items) each day that the lots remain uncollected. Payment for storage fees are made to ArtMove. Interest of 8 % per month may also be charged for unpaid lots.

• Is it possible for my representative / transport company to collect my purchases?
For your safety please send us a letter of attorney with the name of the person or company you wish to collect your items. Please send us an e-mail to mail@uppsalaauktion.se or fax (+46 18-14 80 97).

Transport

• How do I arrange transport?
We do not provide an in-house shipping service, but at each lot in the online catalogue the transportation cost with the logistic company ArtMove from Uppsala to Stockholm, Gothenburg and Malmö, is stated. To order transportation through ArtMove please send an e-mail to mail@artmove.se or contact them by telephone + 46 (0) 8 450 44 60. Please note that your payment for your invoice must have reached our bank before collection can be made. At My pages you can see if we have received your payment.

Recommended companies

Company Homepage Telephone Transport to
ArtMove www.artmove.se +46 8-450 44 60 Sweden, International
Mail Boxes Etc www.mailboxes.se +46 8-454 31 90 Sweden, International
MTAB www.mtab.se +46 8-54 600 100 Sweden, International
TransArt www.transart.se +46 8-556 51 800 Sweden
MailLogic www.mail-logic.se +46 70 728 72 49 Sweden, International
Timrå Express www.timraexpress.se +46 60-52 62 02 Sweden
JH Transport www.43735555.dk +45 4373 5555 Sweden, International
Röde orm antik service   +46 708-253870 Copenhagen, Malmö, Gothenburg, Stockholm
Uppsala Stadsbud www.uppsalastadsbud.se +46 18-13 01 75 Uppsala, Sweden
Kalles bud & Transport www.kalles-bud.se +46 920-20 02 40 Norther Sweden
Nurminen Logistics Oy www.nurminenlogistics.com +358 10 545 2000 Finland
Mustamäki transport www.mustamaki.com +358 400 690 960 Finland

 

• Is it possible for you to send me a package with my purchases?
The logistic company ArtMove will be happy to help you with this. Please note that some lots may have so called pre-decisions regarding export ban. Please send your request to mail@artmove.se. Please note that your payment from your invoice must have reached our bank before collection can be made. At My pages you can see if we have received your payment.


Consigning with Uppsala Auktionskammare

• How to make a valuation free of charge:
1. Visit us at one of our offices during office hours.
2. Send us an email with photos enclosed.
3. Call us at telephone number + 46 (0) 18 – 12 12 22 and we will tell you more.
4. Do you provide with home visits? On a daily basis we visit potential consigners in Stockholm, Gothenburg and Uppsala. Every season we visit most Swedish cities. All home visits that are made with potential consignment are free of charge.

• Special consignements – how do they work?
We provide valuations of entire collections in all fields of expertise. If the valuations are made in the purpose of potential consignment they are free of charge. We also provide with valuations for insurance matters and in the case of division of property. If the valuations are not made in the purpose of potential consignment we charge 1.500 SEK per hour.

• Who arrange transport when consigning with Uppsala Auktionskammare?
Normally we provide with transportation for our Important sales and of course in the case of important consignments.

• When do I receive my money after the auction?
Under the circumstance that we have received full payment from the buyer we send the money from our bank 25 business days after auction.

• What are your Conditions of sale?
Important sale – 18,75 % including VAT on hammer price and 300 – 1.000 SEK for picture in printed catalogue. If you have any questions regarding important consignments for one or several items or for large collections we will be delighted to send you offers regarding sales commission and marketing plans.

Decorative sale – 25 % including VAT on hammer price and 150 SEK per item for picture in the online catalogue. No other commissions or fees will be added to the above mentioned. No fees are charged for unsold lots. The insurance is included in the commission fee.

Please see full detail Conditions of sale here.

• What types of auctions do you offer?
Important Sale
Decorative sale